NOVA ENTERTAINMENT IMPLEMENTS NEW CAPABILTY IN NEXT STEP OF AUDIO STRATEGY
NOVA Entertainment today announced the selection of mParticle as its customer data platform, to help drive the business’ first party data approach to support the enablement of NOVA’s digital audio strategy.
NOVA Entertainment’s evolving digital audio offering has seen the business expand its platform capability to bring podcasting operations in house. In addition, NOVA launched The Player, a centralised destination for audiences to access and explore the breadth of content across NOVA’s radio stations, streaming, DAB+, news, podcasting and Nova’s Red Room experiences. The Player was a natural progression for NOVA in response to growing appetite for on-demand audio and was designed to make it easy for listeners to access the content they love and discover more of it on demand, wherever they are. The selection of a future fit customer data platform to drive effective and privacy compliant management of listener data, is the next step in supporting NOVA’s digital ambition.
Tim Armstrong, NOVA Entertainment’s Head of Digital Audience & Monetisation explained that NOVA’s digital audio strategy will deliver valuable consumer insight and enable identifiable audiences across all the business’ streaming products and implementing a robust and trusted customer data platform is the next step in this approach.
“Over the last two years there have been ongoing changes and announcements from big tech when it comes to regulations related to the collection of customer data. Like many businesses we’ve been trying to navigate this space with open eyes whilst developing our long-term data strategy focused on new capability and meeting the growing demands of our customers. Now more than ever it’s important for us to build a robust foundation based on trust with the customer, ensuring that we treat customer data as if it were our own. mParticle is the right platform to enable us to take that next step in our journey,” said Tim Armstrong, NOVA Entertainment’s Head of Digital Audience & Monetisation.
“The demise of third-party tracking presents brands like NOVA with the opportunity to invest in modern data infrastructure. NOVA’s approach to developing a first-party data strategy is forward thinking and will ultimately enable the company to improve personalisation and increase engagement across media touchpoints,” said Kris Fagan, mParticle’s Vice President of Asia Pacific & Japan.
mParticle will enable NOVA to amalgamate siloed customer data from multiple sources and understand how each customer is interacting with NOVA’s assets across all touch points including mobile, web and smart speakers. The business will be able to organise collections of users into audience segments defined by certain behavioural attributes and seamlessly deliver data to downstream systems. The customer data platform also allows the ability to provide personalised experiences to customers and enable deterministic targeted advertising and enable the business to quickly connect customer data to drive growth and engagement.
The selection of mParticle is the latest stage in the evolution of NOVA Entertainment’s digital strategy, that is focused on developing greater understanding of our audiences across the business’ entire audio ecosystem, delivering addressable streaming audiences to commercial partners and providing a customised listener experience.
About NOVA Entertainment
NOVA Entertainment is Australia’s fastest growing audio entertainment business, creating experiences loved and shared by audiences. NOVA Entertainment owns and operates the Nova Network, the most listened to metro network in Australia, which includes Nova 96.9 Sydney, Nova 100 Melbourne, Nova 106.9 Brisbane, Nova 93.7 Perth and Nova 919 Adelaide, in addition to Australia’s premium intimate live music brand, Nova’s Red Room.
NOVA Entertainment also owns and operates Australia’s feel good station, smoothfm in Sydney and Melbourne, the talk station FIVEaa in Adelaide, Star 104.5 on the NSW Central Coast and the DAB+ stations - smoothfm, smooth Relax, smooth 80s, smooth 90s, Nova Throw Back, Nova 90s, Nova 10s, Nova Noughties and Coles Radio.
The company’s broadcast offering is complemented by a range of on-demand assets across digital, social, mobile, including the NOVA Entertainment Podcast Network, which brings together the largest stable of accessible talent in the country to create a suite of quality podcast content that connects audiences and brands.
About mParticle
mParticle makes it easy to holistically manage customer data along the entire product and customer lifecycle. Teams across companies like Starbucks, NBCUniversal, Spotify and Airbnb use mParticle to deliver great customer experiences and accelerate growth by solving the foundational challenges that impede success at scale. Founded in 2013, mParticle is headquartered in New York City with employees around the globe.